Return & Refund Policy
Our Guarantee
We stand behind the quality of our products with our Sudisfaction Guarantee. If you are not completely satisfied with your purchase from our website, please contact us within 30 days of receiving your order.
Please note: We do not accept physical returns. Our guarantee is designed to resolve any issues you may have without the need to ship products back to us.
How It Works
To make a claim under our Sudisfaction Guarantee, please email our support team at [email protected] with your order number and a description of your concern. Our team will review your request and work with you to find a satisfactory solution, which may include a full or partial refund.
Eligibility
The Sudisfaction Guarantee applies to Dr. Squatch-branded products purchased directly through our website. The following items are excluded from this guarantee:
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Limited Edition items
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Gift cards
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Any products that do not carry the Dr. Squatch brand
If you purchased Dr. Squatch products from a third-party retailer (e.g., Amazon, eBay), please refer to that retailer’s own return and refund policies, as our guarantee only applies to purchases made directly through our website.
Refunds
If your concern is approved under our Sudisfaction Guarantee, we will process a refund to your original payment method for the purchase price of the eligible item(s). Please keep in mind that:
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Refunds are issued for the purchase price of the item(s) only.
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Any Squatch Perks loyalty points used or earned on the transaction are non-refundable.
Contact Us
If you have any questions about this policy or need assistance with an order, please contact us:
Email: [email protected]
We aim to respond to all inquiries within 1–2 business days.